Privacy Policy

Privacy Policy

RICH & SON 1 LIMITED
167-169 Great Portland Street, Fifth Floor, London, England, W1W 5PF
Email: hello@sweetharmonycolorful.com

1. Introduction

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

2. Information We Collect

  • Personal Information: name, email address, billing/shipping address, phone number, payment details.
  • Technical Information: IP address, browser type, device information, cookies.
  • Transaction Information: purchase history, order details.

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders.
  • Provide customer support.
  • Send order updates, promotional emails (with consent), and newsletters.
  • Improve our website and services.
  • Comply with legal and regulatory obligations.

4. Legal Basis for Processing (GDPR)

We process your personal data under the following bases:

  • Contract (to deliver your order).
  • Consent (marketing communications).
  • Legal obligation (record-keeping, tax).
  • Legitimate interests (business development, fraud prevention).

5. Data Sharing

We do not sell your personal data.
We may share information with:

  • Payment providers (Stripe, PayPal, etc.).
  • Shipping providers (for physical products).
  • Marketing and analytics partners (Google Analytics, Meta, etc.).
  • Legal authorities if required.

6. International Data Transfers

As we operate globally, your data may be processed outside your country. We take steps to ensure adequate protection under GDPR and other relevant regulations.

7. Data Retention

We keep your personal data only as long as necessary for legal, accounting, and business purposes.

8. Your Rights

Depending on your location (e.g., GDPR in EU/UK, CCPA in California), you may have the right to:

  • Access your personal data.
  • Request correction or deletion.
  • Object to processing.
  • Withdraw consent at any time.
  • File a complaint with your local data protection authority.

To exercise your rights, contact us at hello@sweetharmonycolorful.com.

9. Cookies

We use cookies and similar technologies to enhance your browsing experience. You can manage cookies through your browser settings.

10. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “last updated” date.

Refund & Return Policy

RICH & SON 1 LIMITED
167-169 Great Portland Street, Fifth Floor, London, England, W1W 5PF
Email: hello@sweetharmonycolorful.com

1. Digital Products

Due to the nature of digital goods (eBooks, guides, downloads), all sales are final. No refunds will be issued once the product has been delivered.

2. Physical Products (if applicable)

  • Returns accepted within 30 days of delivery.
  • Items must be unused, in original condition, and in original packaging.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

  • Contact us at hello@sweetharmonycolorful.com with your order number.
  • Approved refunds will be processed within 7–14 business days to your original payment method.

4. Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account again.
  2. Contact your credit card company or bank (processing times vary).
  3. If the issue persists, contact us at hello@sweetharmonycolorful.com.

5. Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact us at hello@sweetharmonycolorful.com.

6. Contact Us

For questions about refunds or returns, reach us at:

RICH & SON 1 LIMITED
167-169 Great Portland Street, Fifth Floor, London, England, W1W 5PF
Email: hello@sweetharmonycolorful.com

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